General Terms and Conditions

Overview

These General Terms and Conditions (“Terms”) apply to all orders placed by consumers via our online shop.

The online shop ON.SYNC is operated by:

Marcel Effenberger
Christine-Teusch-Str. 4
53859 Niederkassel
Germany

Our online shop is operated on the Shopify platform.

By submitting an order, you agree to these General Terms and Conditions.

Further information on the processing of personal data can be found in our Privacy Policy.

Section 1 – Access and Account

Use of our online shop is generally possible without registration.

Certain functions may require the setting up of a customer account. When registering, you must provide truthful and complete information.

You are obliged to keep your access credentials confidential and to protect them against unauthorised access by third parties. You are responsible for all activities carried out through your customer account, insofar as these are attributable to you.

Transferring or sharing the customer account with third parties is not permitted.

Minimum age: Our products are sold exclusively to persons who have reached the age of 18. By placing an order, you confirm that you are at least 18 years of age and have full legal capacity.

Section 2 – Our Products

Due to technical factors (e.g. different screen displays, devices or browser settings), the products shown in our online shop may differ slightly in colour or appearance from the actual products.

All product descriptions and images are provided to the best of our knowledge and belief. Minor deviations do not constitute a defect, provided they are reasonable for the customer.

We reserve the right to change our product range at any time or to discontinue products. Purchase contracts already concluded shall remain unaffected.

Section 3 – Orders

The display of products in our online shop does not constitute a legally binding offer, but an invitation to submit an order (invitatio ad offerendum).

By submitting your order, you make a binding offer to enter into a purchase contract.

Receipt of your order is acknowledged by an automatically generated order confirmation sent by email. This receipt confirmation does not yet constitute acceptance of your offer.

The contract is formed when we accept your order by means of an order acceptance sent by email or when we dispatch the goods.

We reserve the right to reject orders where there are legitimate grounds for doing so (e.g. obvious pricing errors, unavailability of the goods, or suspected abusive use of the shop).

Please review your order carefully before completing the order process.

Returns of goods are governed by the statutory provisions on the right of withdrawal, which can be found in our Right of Withdrawal Notice.

Our products are intended for private use. Any commercial resale of our products requires our prior consent.

Section 4 – Prices and Invoicing

All prices stated in our online shop are final prices and include statutory value added tax (VAT).
In addition to the stated prices, shipping costs may apply. The applicable shipping costs are shown separately during the order process.

The price displayed in the online shop at the time of the order is decisive. Price changes apply only to future orders and have no effect on contracts already concluded.

After completion of the order, you will receive an order confirmation. Upon dispatch of the goods, you will receive an invoice by email.

Special conditions may apply in the context of promotional or discount campaigns. In the event of conflicts between the conditions of a promotional campaign and these General Terms and Conditions, the conditions of the respective promotional campaign shall prevail.

Section 5 – Shipping and Delivery

The ordered products will be delivered to the delivery address provided by the customer.

The applicable delivery times are stated in the online shop or during the order process. Unless otherwise agreed, delivery takes place within the stated delivery time after conclusion of the contract.

Should an ordered product be temporarily unavailable, we will inform you of this without delay.

Delivery is carried out by a shipping service provider commissioned by us.

The risk of accidental loss or accidental deterioration of the goods only passes to the customer upon handover of the goods to the customer or to a person authorised to receive them.

Section 6 – Intellectual Property

All content of our online shop, in particular texts, images, graphics, logos, product descriptions, designs and their selection and arrangement, is protected by copyright and is the property of Marcel Effenberger or of the respective rights holders.

The use of our content is permitted exclusively for personal and non-commercial use.

Any reproduction, modification, distribution or other use of the content of our online shop beyond the limits of copyright law requires the prior written consent of the respective rights holder.

The brands, logos and product designations used on our website are legally protected and may not be used without the prior written consent of the respective rights holder.

Section 7 – Optional Tools

Our online shop may contain functions or services from third-party providers. The terms and conditions and privacy policies of the respective providers may additionally apply to the use of such services.
We have no influence on the content or functions of these services and assume no responsibility for their offerings.

Section 8 – Third-Party Links

Our online shop may contain links to external websites or offerings of third parties. Such content lies outside our sphere of influence.

The respective provider or operator of the linked pages is always responsible for their content.
At the time of linking, the respective pages were checked for possible legal violations. However, permanent monitoring of the content of the linked pages is not reasonable without specific indications of a legal violation.

Section 9 – Privacy Policy

Information on the processing of personal data can be found in our Privacy Policy. This is accessible on our website at any time.

Section 10 – Feedback

If you provide us with feedback, reviews or other content, you grant us the right to use such content in connection with our online shop, in particular to publish, display or promote our products and services.
You warrant that the content you provide does not infringe the rights of third parties and does not contain unlawful content.

We reserve the right to remove content that violates applicable law or these General Terms and Conditions.

Section 11 – Errors, Inaccuracies and Omissions

Despite the careful preparation of our website, errors, inaccuracies or incomplete information may occasionally occur, for example in product descriptions, prices, shipping costs or availability.
We reserve the right to correct or update such information at any time.

In the event of an obvious error (e.g. a recognisable pricing mistake), we reserve the right to reject or contest the order in question.

Section 12 – Prohibited Use

Use of our online shop is permitted exclusively for lawful purposes.

In particular, the following actions are prohibited:

• using the website for unlawful purposes;
• reproducing or distributing the content of the website without our consent;
• taking technical measures that impair or disrupt the operation of the website;
• distributing malware, viruses or other harmful technologies.
  

In the event of violations of these provisions, we reserve the right to restrict or block access to our online shop or to customer accounts.

Section 13 – Termination of the Contractual Relationship

We reserve the right to restrict or block access to our online shop or to customer accounts in the event of violations of these General Terms and Conditions.

Purchase contracts already concluded shall remain unaffected. Outstanding payment claims shall continue to exist even after termination of the contractual relationship.

Section 14 – Warranty

The statutory warranty rights apply.

Section 15 – Liability

We are liable without limitation for damages arising from injury to life, body or health, as well as for damages based on intentional or grossly negligent conduct.

In the case of slightly negligent breaches of essential contractual obligations (cardinal obligations), our liability is limited to the foreseeable damage typical of the contract.

Otherwise, liability for slightly negligent breaches of duty is excluded.

The provisions of the German Product Liability Act (Produkthaftungsgesetz – ProdHaftG) shall remain unaffected.

Section 16 – Severability Clause

Should any provision of these General Terms and Conditions be or become invalid in whole or in part, the validity of the remaining provisions shall remain unaffected.

Section 17 – Assignment

Assignment of claims arising from the contractual relationship by the customer is only permitted with our prior written consent.

We are entitled to transfer our rights and obligations arising from the contractual relationship to third parties, provided that the legitimate interests of the customer are not thereby impaired.

Section 18 – Governing Law

The law of the Federal Republic of Germany shall apply, to the exclusion of the United Nations Convention on Contracts for the International Sale of Goods (CISG).

Section 19 – Amendment of the General Terms and Conditions

We reserve the right to amend these General Terms and Conditions at any time with effect for future contracts.

The current version of the General Terms and Conditions is available on our website.

Section 20 – Contact Information

If you have any questions regarding these General Terms and Conditions, please contact:

Marcel Effenberger
Christine-Teusch-Str. 4
53859 Niederkassel
Germany

Email: info@onsync.shop

VAT ID: DE427034760

Section 21 – Consumer Dispute Resolution

We are neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board.

Note on Language

These General Terms and Conditions are provided in English for the convenience of our international customers. The legally binding version is the German original. In the event of any discrepancies between the German and English versions, the German version shall prevail.

 

Last updated: 23 May 2026